Returns and Exchanges
At Bluesmiths, we're extremely proud of our products and we really hope you like them and get many years of use from them. If for any reason you are not totally happy with your purchase, please return the item(s) to Bluesmiths for a refund of the purchase price.
We ask that you simply complete the Returns Form (included in your package) and send it back to us along with the goods. Click this link for a copy of the Returns Form.
Bluesmiths can only accept goods returned in original, unworn condition within 30 days of the purchase. As soon as we receive the goods back, we'll credit you back for the original purchase price. We do not refund original shipping charges.
Returns are the responsibility of the customer. Bluesmiths cannot be held responsible for missing or damaged goods. We recommend using a service with delivery signature.
If an item is deemed defective or faulty by Bluesmiths, we will refund the cost of return shipping (at standard USPS rates). We ask that we are notified of the problem by email in advance of the return.
Discount/Offers - When returning items on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold.
Overseas Returns – Please contact us before you make an overseas return. Bluesmiths will not accept customs charges. Please note on the package “Goods returned to sender - Duty Already Paid”
Bluesmiths is also unable to reimburse any duties, customs or other local tariffs which may have been levied when the goods were originally delivered.
Returns Address – The returns address is:
Akaku Center, Suite 207
333 Dairy Road
Kahului, Hawaii 96732
We recommend using USPS Priority Mail as the carrier where possible. This is fast and economical inbound to Hawaii, whereas other carriers such as FedEx and UPS can be very expensive.
Feedback - We love feedback. It helps us make a better product. If you do make a return, we'd really like to hear what we could do next time. Feel free to let us know what you think, good or bad.
If you would like to exchange a product, please follow the above Returns process and specify that you would like an Exchange.
We will ship the exchange product out free of charge as soon as we receive the item back that you would like to exchange.
We will ship with our standard service for free.
If there is a difference in price of the garment, we will either refund you the difference in price or ask you to make a balancing payment.
We are happy to reserve the exchange product for you in advance. Please email us and let us know the item you would like to exchange for. Email address: firstname.lastname@example.org.
Fast Exchanges - If you cannot wait and would like an exchange item sooner, please order the replacement online as you would normally and we will ship that to you right away.
As soon as we receive the original garment back, we will refund you the purchase price plus any USPS shipping charges you incurred on that Fast Exchange. Please note that we will only refund USPS charges, and not those associated to premium services like FedEx.
Please email us at email@example.com