Returns and Exchanges

At Bluesmiths, we're extremely proud of our products and we really hope you enjoy them and get many years of use from them. If for any reason you are not totally happy with your purchase we offer easy returns and free domestic exchanges.

Bluesmiths can only accept goods returned in original, unworn condition with hangtags within 30 days of purchase.

Items marked Final Sale cannot be returned.

EXCHANGES - US DOMESTIC

If you would like to exchange a product, please visit our Returns & Exchange Center here. There is no additional shipping charge for U.S. exchanges - the cost of standard return shipping for the original item and standard shipping for the replacement item will be covered by Bluesmiths. Our restocking fee is also waived.

If you are exchanging items from more than one order, please process each order separately and use the label generated for that specific order to return the relevant product.  Please do not combine exchange items from multiple orders in one shipment. 

RETURNS - US DOMESTIC

To begin the returns process for U.S. domestic Orders, please visit our Returns Center here.

-Enter your order number and email address OR shipping zip code

-Follow the instructions and select the items you’d like to return/exchange

Please package goods appropriately (ideally in the original packaging). Bluesmiths cannot be held responsible for missing or damaged goods due to poor packaging.

If you are returning items from more than one order, please process each order separately and use the label generated for that specific order to return the relevant product. Please do not combine items from multiple orders in one shipment. This ensures you will be refunded seamlessly when the goods are returned.

Once we receive the goods back, we'll credit you back for the original purchase price (minus our $8 restocking fee). We do not refund original shipping charges, but will provide a pre-paid USPS shipping label for the return. Refunds will be returned to your credit card - please note it may take a week or so for the refund to process.

Customers are also permitted to return items via their own preferred shipping method. In this case, there is no re-stocking fee.  Returns are the responsibility of the customer. Bluesmiths cannot be held responsible for missing or damaged goods. We recommend using a service with delivery signature. We also recommend using USPS Priority Mail. This is fast and economical inbound to Hawaii, whereas other carriers such as FedEx and UPS can be very expensive. 

Warranty/Defects - If an item is deemed defective or faulty by Bluesmiths, we will refund the cost of return shipping (at standard USPS rates). We ask that we are notified of the problem by email (aloha@bluesmiths.com) in advance of the return.

Discount/Offers  - When returning items on which you have received a discount/offer (e.g., Buy One, Get one X% off), that discount/offer will no longer apply if you fall below the discount/offer threshold.

RETURNS - INTERNATIONAL

International (Non-U.S.A. Domestic) Returns – Please contact us before you make an International Return at aloha@bluesmiths.com. Bluesmiths is not responsible for the International Return shipping. This is the responsibility of the customer. Original shipping costs are nonrefundable and Bluesmiths will not accept any customs duties other charges. We suggest the package is well packaged, insured & tracked and clearly marked “Goods returned to sender - Duty Already Paid”.

We do not offer Exchanges for international orders. You would simply return the goods following the International Return process outlined above and place a new order for your desired item(s). 

Bluesmiths is also unable to reimburse any duties, customs or other local tariffs which may have been levied when the goods were originally delivered.

FEEDBACK

We love feedback. It helps us make a better product. If you do make a return, we'd really like to hear what we could do next time. Feel free to let us know what you think, good or bad.

Any further questions?

Please email us at aloha@bluesmiths.com