Customer Service



  • Domestic USA Rates:

    $10 (USPS Priority Mail)
    ***$10 FedEx 2 Day Christmas Shipping Special*** Orders Placed by 8am PST on Monday 22 December are Guaranteed by FedEx to arrive on Wednesday December 24th. 
    Free Shipping for Orders over $125  (USPS Priority Mail)

    Overseas Rates:

    We`ll happily ship overseas with FedEx. Please email us for a quote and we will be back to you as soon as possible – sales@bluesmiths.com.

    As soon as we receive your order, we`ll do our very best to get it shipped out to you the same day. Orders received by 9AM HST (11AM PST) are more likely to leave Maui the same day. 

    A note on delivery times - Because we are in Hawaii, shipping typically takes 1-2 days longer and we are unable to offer an overnight express service.  We`re working to change this (warehousing, that is) and will keep you informed as and when we do. We really appreciate your understanding and patience.  



  • At Bluesmiths, we`re extremely proud of our products and we really hope you like them and get many years of use from them.
    If for any reason you are not totally happy with your purchase, please return the item(s) to Bluesmiths for a refund of the purchase price. 

    We ask that you simply complete the Returns Form (included in your package) and send it back to us along with the goods.  

    Bluesmiths can only accept goods returned in original, unworn condition within 30 days of the purchase. As soon as we receive the goods back, we`ll credit you back for the original purchase price. We do not refund original shipping charges.

    Returns are the responsibility of the customer. Bluesmiths cannot be held responsible for missing or damaged goods. We recommend using a service with delivery signature.

    If an item is deemed defective or faulty by Bluesmiths, we will refund the cost of return shipping. We ask that we are notified of the problem by email in advance of the return.

    Discount/Offers  - When returning items on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold.

    Overseas Returns – Please contact us before you make an overseas return. Bluesmiths will not accept customs charges. Please note on the package “Goods returned under warranty.”

    The return address is:
    Returns
    Bluesmiths LLC
    300 Inu Place
    Kula
    Hawaii, 96790
    USA

    We love feedback. It helps us make a better product. If you do make a return, we`d really like to hear what we could do next time. Feel free to let us know what you think, good or bad.

    EXCHANGES

    If you would like an exchange product, we will ship you the new product as soon as we receive the item you would like to exchange. We will ship with our standard domestic service. If there is a difference in price, we will either refund you the difference in price or ask you to make a balancing payment.

    Fast Exchanges - If you cannot wait and would like an exchange item sooner, please email us at sales@Bluesmiths.com. We`ll simply ask you to pay for the replacement garment and then we`ll immediately ship it to you for free. As soon as we receive the garment back, we`ll refund you the purchase price of the original garment. 



  • Alternatively, email us with any questions at the following address and we`ll be back to you as soon as possible -  info@bluesmiths.com.


    If you would like to write to us, please do so at the following address:

          Bluesmiths LLC
          300 Inu Place
          Kula
          Hawaii, 96790
          USA

    If you would like to speak with one of our team, please email us leaving your telephone number and a good time to call you back -  info@bluesmiths.com.



  • Goods and Services supplied from this website are supplied by Bluesmiths LLC (“Bluesmiths”), a Hawaiian Limited Liability company whose registered address is 300 Inu Pl, Kula, Hawaii, 96790, United States of America.

    Your submission of an order represents an offer to purchase Goods and/or Services indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not confirmed offers. This means that if Goods or Products are shown on the site but are unavailable or incorrectly priced or otherwise incorrectly described, Bluesmiths shall not be obliged to sell you those goods.



  • TERMS OF USE
    By accessing the BLUESMITHS website, you are agreeing to be bound by these Terms of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this site are protected by applicable copyright and trademark law.

    1. Limited License
    BLUESMITHS grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of BLUESMITHS. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of BLUESMITHS. Any unauthorized use terminates the permission or license granted by BLUESMITHS. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of BLUESMITHS.com so long as the link does not portray BLUESMITHS, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any BLUESMITHS logo or other proprietary graphic or trademark as part of the link without express written permission.

    2. Disclaimer
    THE MATERIALS ON THIS WEBSITE ARE PROVIDED "AS IS" UNLESS OTHERWISE SPECIFIED IN WRITING. BLUESMITHS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BLUESMITHS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY OR RELIABILITY OF THE USE OF THE MATERIALS ON ITS SITE OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO THIS SITE.

    3. Limitations
    BLUESMITHS assumes no responsibility for anyone's use of the information and materials on its web site. In no event shall BLUESMITHS or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on BLUESMITHS' website, even if BLUESMITHS or a BLUESMITHS authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

    4. External Web Links
    BLUESMITHS.com may contain links to third party websites. When a user leaves the BLUESMITHS website and visits another site, the user is subject to the privacy policy of that new site. BLUESMITHS is not responsible for the contents of any off-site pages referenced. The user specifically acknowledges that BLUESMITHS is not liable for the defamatory, negligent, inaccurate, offensive, or illegal conduct of other users, links, or third parties and that the risk of injury from the foregoing rests entirely with the user. Links from BLUESMITHS pages on the World Wide Web to other sites do not constitute an endorsement from BLUESMITHS. These links are provided as an information service only. It is the responsibility of the user to evaluate the content and usefulness of information obtained from other sites.

    5. Proprietary Information
    All intellectual property contained on the BLUESMITHS website is the exclusive property of BLUESMITHS or its content contributors. This content cannot be copied, reproduced, or used without written permission from BLUESMITHS. This website contains logos, trademarks, service marks and design elements that are proprietary to BLUESMITHS. These trademarks are protected under applicable trademark laws and cannot be copied, reproduced or used without written permission from BLUESMITHS. Reproduction, storage, or use of materials retrieved from the BLUESMITHS site is subject to applicable copyright laws.

    6. Materials on Website
    The materials appearing on BLUESMITHS' website may include technical, typographical, or photographic errors. BLUESMITHS does not warrant that any of the materials on its website are accurate, complete, or current. BLUESMITHS may make changes to the materials contained on its website at any time without notice.  

    7. Site Terms of Use Modifications
    BLUESMITHS reserves the right to revise these terms of use for its website at any time without notice. By visiting and using this website you are agreeing to be bound by the then current version of these Terms of Use.

    8. Governing Law
    Construction of the disclaimers above and resolution of disputes thereof are governed by the laws of the State of Hawaii. The laws of the State of Hawai‘i shall apply to all uses of this data and this system. By use of this system and any data contained therein, the user agrees that use shall conform to all applicable laws and regulations and user shall not violate the rights of any third parties.

    PRIVACY POLICY
    BLUESMITHS is committed to providing appropriate privacy and security of confidential information provided to BLUESMITHS in the conduct of its activities. BLUESMITHS obtains, uses, stores, shares and disposes of confidential information consistent with applicable federal and state laws. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.  We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes.

    Interactions with Individuals under Thirteen Years of Age. BLUESMITHS is committed to protecting the privacy and safety of our children. We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under thirteen years of age. Our website, products and services are all directed to individuals who are eighteen years old or older.  Accordingly, if a user of the BLUESMITHS website is under the age of thirteen, such user is requested not to provide BLUESMITHS with personally identifying information including confidential information, and BLUESMITHS will not knowingly use any such information in its database or as part of other data collection activities. BLUESMITHS cautions users under the age of thirteen and their parents or guardians that the collection of individual information voluntarily provided by such a user without the knowledge of BLUESMITHS via the website or other electronic or paper methods will be treated by BLUESMITHS the same way as information given by an adult. In addition, such information may be subject to public access until BLUESMITHS becomes aware that the information provider is under the age of thirteen, at which time such information will be deleted from our servers.  

    Cookies. Generally, we use cookies to customize your experience on our website. Cookies are small pieces of data stored by a web browser on a user's computer. Cookies are often used to retain information about preferences and pages a user has previously visited. For example, when a user visits some sites on the BLUESMITHS website, one might see a "Welcome Back" message. The first time one visits the BLUESMITHS website, a cookie may be stored on the user's computer; and when the user returns, the cookie is read again. One can refuse to accept cookies, one can disable cookies, and one can remove cookies from one’s hard drive.

    Changes to Privacy Policy. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date at the top of this page.  If we do update we may notify you here, as well as by posting a notice on our website and/or e-mailing you, along with a description of any changes (material or otherwise) and, where appropriate, a link to the modified policy so that you can review it.